Online Privacy Policy

Last Updated 08/14/2022

PROTECTING YOUR INFORMATION. We value your privacy and security and are dedicated to protecting your information while you are using our website. While our privacy policies are the same whether you are online or not, we have extra measures in place to protect your privacy when you bank online with USF Credit Union. As with information we collect in person, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about our products and services.

INFORMATION COLLECTED BY USF FEDERAL CREDIT UNION. Why does USF Credit Union collect personal information? We collect personal information because this information makes it possible for us to provide you with the full benefits of our financial services. USF Credit Union collects certain information from you, your devices, the applications you use to access our financial services, and from third-party sources so that we can provide these services to you.

INFORMATION THAT YOU PROVIDE TO USF FEDERAL CREDIT UNION. You may provide personal information directly to USF Credit Union both online and offline for different reasons. This information includes, but is not limited to, your name, address, email address, and phone number. You may also provide personal information to USF Credit Union online when you complete an online form on a USF Credit Union website, pay a bill online, or subscribe to electronic communications from USF Credit Union.

When you sign up for or maintain a financial account with USF Credit Union, you may provide the types of personal information described in the Privacy Notice, including but not limited to your Social Security number and employment information.

INFORMATION AUTOMATICALLY COLLECTED BY USF FEDERAL CREDIT UNION. In addition to the information you provide, when you use our online services, we may also automatically collect the following types of information from your devices and applications that you use.

USF Credit Union Websites: If you use the USF Credit Union websites, we collect and store information on the domain used to access our website, the Internet address of the website from which a user links to the Credit Union’s website and the date and time of the visit to our website. This is to measure the number of visitors to our website and the route a user travels within our website to better serve members in improving design and site navigation. We do not use this information to identify individuals.

USF Credit Union Mobile Applications: If you choose to use a USF Credit Union mobile app, we may collect certain information from the app and your mobile device (“mobile app data”), including but not limited to geographic location information, unique device identifier information, and website data (as defined above).

COOKIES. Our website may use cookies, a small piece of information sent by our web server to a user’s web browser. This practice allows us to enhance your online experience, ease navigation through our website, and protect your financial security. We do not use cookies to capture your personal information. Depending on the web browser you use, you can set your preferences to refuse cookies or notify you before they are placed. Cookies are necessary to use Online Banking and enjoy other services of our website.

From time to time, we may also advertise on networks, including the Google content network, that use your browsing history across websites to choose which ads to display on their sites. As a result, you may notice advertising for USF Credit Union elsewhere online when browsing. This service also provides us general information about the age and gender of our website’s users, along with interests they express in their online browsing and purchasing activities. This service does not in any way provide us with identifying information such as name, account numbers, social security numbers or addresses nor does it give us access to your computer or mobile device. Please click here for more information about remarketing or to opt out of the Google remarketing cookie, or opt out of additional third-party vendor’s use of cookies by visiting the Networking Advertising Initiative opt-out page.

INFORMATION COLLECTED FROM THIRD PARTY SOURCES. When you sign up for an account with USF Credit Union, we may also collect information about you, including personal information, from third-party sources as described in the Privacy Notice, including, but not limited to your credit history, payment history, and account balances.

HOW USF FEDERAL CREDIT UNION USES AND SHARES COLLECTED INFORMATION. If you are a USF Credit Union member, we may use and share any information that we collect from or about you in accordance with our Privacy Notice. We may share the information we collect from you and about you with third parties only as permitted by law in connection with the administration, processing or servicing of accounts. This may include, for example, sharing information with credit bureaus, in response to a subpoena or other legal process, sharing to address fraud, security or technical issues, or as part of an audit or examination. We do not share or make available any personal information about your online activities as it pertains to your use of this Website or any third-party Websites.

SAFEGUARDING YOUR INFORMATION. We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

WEBSITE SECURITY MEASURES. USF Credit Union’s encrypted website has security measures in place to protect against access, misuse or alteration of your information. All sensitive transactions use strong data encryption, ensuring secure communications through all mobile service providers. Robust registration process is designed to prevent unauthorized access. Security measures block unauthorized access and protect your data, no matter how you access your accounts. Transmission of online applications is encrypted using encryption software.

USF Credit Union asks that you do not send confidential information to us via email. Email is not necessarily secure against interception. If your communication is sensitive, or includes personal information such as Member numbers, credit card numbers, personal identification numbers, social security number, or date of birth, you should contact us through secure message within Online banking, by phone or in person.

LINKS TO THIRD-PARTY WEB SITES. A link to a linked website (“Linked Site”) on this website does not mean that we endorse or accept any responsibility for the content, functioning or use of such Linked Site, and you enter any such website at your own risk. You agree that we have no control over or liability for information on Linked Sites. You should be aware that Linked Sites may contain rules and regulations, privacy provisions, confidentiality provisions, and other provisions that are different from the provisions provided on this website. We are not responsible for such provisions, and expressly disclaim any and all liability related to such provisions. We prohibit unauthorized hypertext links to this website, or the framing of this website.

CHILDREN'S ONLINE INFORMATION PRIVACY. The Children's Online Privacy Protection Act of 1998 ("COPPA") restricts the collection, use, or disclosure of Personal Information from and about children under the age of 13 on the Internet. USF Credit Union is committed to protecting the online privacy of the children who visit our site and complying with COPPA.

The Website is not directed to children under the age of 13 and we request that children under the age of 13 not provide personal information through the Website.

We do not knowingly collect, maintain, or use personally identifiable information from the Website about children under the age of 13 without parental consent. Visit the Federal Trade Commission Website for more information about COPPA.