Frequently Asked Questions
Quickly and easily find answers to the most common questions we get asked.
Your first debit card with a new checking account is complimentary. Please review our current Fee Schedule for card replacement fees.
If your debit card was never received, you can visit one of our branches to have a card instant issued or you may call us to have a replacement card sent to you. It will take 7-10 business days to arrive.
During business hours, please call us at 813.569.2000 or toll free at 800.763.2005. After business hours, please call 888.241.2510 for lost/stolen ATM and debit cards. You may also come into a branch to pick up an instant issue debit card. For credit cards, please call 800.449.7728.
Yes, but you will need to contact us prior to traveling overseas. Our fraud monitoring technology may decline attempted transactions that are outside of your normal activity, like international purchases, unless we are aware and have made notes to your account regarding your travel destination and dates.
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